Frequently Asked Questions

What is Frex?

Frex is an online platform that connects buyers and sellers. It allows sellers to create their own online store and list their products for sale, while buyers can browse and purchase products directly from these stores.

How can I buy products on Frex?

To buy products on Frex, simply browse the online stores of sellers on the platform and add products to your cart. Once you are ready to make a purchase, proceed to checkout and complete your payment. The seller will then ship the products to you.

How can I sell products on Frex?

To sell products on Frex, you will need to create a seller account and set up your online store. Once your store is set up, you can list your products for sale and start receiving orders. Frex charges a commission on each sale made through the platform.

How can I contact Frex's customer support?

You can contact Frex’s customer support by visiting the website and clicking on the “Contact Us” link. You can also email customer support to get help.

Is it safe to buy and sell on Frex?

Yes, Frex takes the security and privacy of its users seriously. It uses advanced encryption and security measures to protect user data and transactions. Additionally, Frex verifies the identity of sellers before allowing them to create a store on the platform.

What payment methods are accepted on Frex?

Frex accepts a variety of payment methods, including mobile money, credit cards, debit cards, and PayPal. However, the specific payment methods accepted may vary depending on the seller.

What if I have a problem with my order?

If you have a problem with your order, such as a missing or damaged item, you should contact the seller directly to resolve the issue. If you are unable to resolve the issue with the seller, you can contact Frex’s customer support for assistance.

What is Frex's return policy?

The return policy on Frex varies depending on the seller. You should review the return policy of each seller before making a purchase. If you are unable to find the return policy for a particular seller, you can contact the seller directly or contact Frex’s customer support for assistance.